There are lots of new features and benefits on our new Bearmach website and we've put some 'How To' guides together to show you how to use them! 

 

Introduction to the New Bearmach Website!

 

How to Register for an Online Account if you're a Bearmach Trade Customer

 

Manage your Online Account

 

Using our Parts Finder

 

Ordering Genuine Parts

 

Placing a Drop Ship Order

 

Ordering on the Bearmach Website

 

Quick Order Form

 

Saving and Loading Multiple Baskets

 

Accessing Invoices and Order History

 

Get Technical Support

 

Raising a Return

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FAQs

When you register for your online account you may have a few questions. We've answered them here. If you need any other help, please contact your Account Manager or Customer Services Rep who are on-hand!

How do I know if my registration worked?

After you have successfully registered, you will receive any email telling you 'Your Online Account is Ready to Use!'. If you do not receive this email, please try the other FAQs below.

I can't see my trade prices

This could be down to a number of things...
 

• Have you registered? In order to see your trade prices you will need to register for a new online account. You can register by clicking here.
• Are you logged in? If you have already registered and still cannot see your trade prices, please check that you are logged in. The website automatically logs users out after 12 hours, so you may just need to log back in.
• When you were registering, did you click 'I have a trade account' and put in the correct details. If you are concerned that you didn't do this, please contact us. 
• When did you register? We can only activate your pricing during office hours (Monday – Thursday 8:00 to 17:00, Friday 8:00 to 15:30 GMT). If you register for an online account outside of these hours or over the weekend, your prices will not be activated until the next working day.

How do I order?

For guidance on how to place an order, click here. 

It says I am over budget

You can still place an order. There is a button saying ‘Place order via CSR’ which will send us the order as a pro forma. 

It says I submitted a quote, not an order

This means we received a pro forma. This will usually be converted to an order, but please check with your Account Manger if you are concerned. 

My address isn't displaying

When you first set your new online account up, you will need to input an address. Once you save this address, you can use it next time. 

A part is incorrect or not appearing online

There is a blue feedback button on each product page on our website. If you notice any issues with the information on the page, please report it to us and we will correct it for future!

Published: 02/08/2021