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Not happy? No problem, just follow the simple instructions below!
Bearmach wants you to have confidence in the way we treat every order you place, so we have a simple policy to put your mind at ease.
In the unlikely event that you are not satisfied with your purchase for any reason, simply download and complete the returns form. The form must be edited in Adobe Reader DC which is availble for free. This will enable us to action your request in the most appropriate way, depending on the reason for the return. The details of the relevant categories are below:
|Unwanted or incorrectly ordered or unsuitable goods||
Goods can be returned within 30 days after your delivery, at your cost. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a full refund and this will be issued to the original payment card. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service or otherwise insured method.
|Damaged or defective goods||
Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.
|Failed goods under warranty||
You are entitled to return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method.
Bearmach can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.
|Despatch of incorrect items||
Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. Bearmach will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.
Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. As a unique benefit of all Bearmach branded products, we will offer an exchange even if the price does not remain the same as when you originally purchased the item, as long as the item is identical. If Bearmach is unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company.
If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, Bearmach will despatch your exchange items and make a charge for these.
Bearmach reserves the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.
If for any reason you are unsure which category to choose on our returns form, please email us at firstname.lastname@example.org.